For Immediate Release

March 23, 2015

 

Pennsylvania Convention Center’s New Customer Satisfaction Agreement Results in Greater Efficiency and Reduced Cost for Philadelphia Auto Show

 

PHILADELPHIA – The Pennsylvania Convention Center today released figures on labor hours for the move in and move out of the 2015 Philadelphia Auto Show that illustrate a 20 percent improvement in overall labor efficiency and lower costs compared to last year’s event.  Following a new labor agreement in May 2014 and with the facility now under the management of SMG, customers such as the Philadelphia Auto Show are finding that the Center is a better place to do business thanks to increased labor efficiency and a workforce with a can-do attitude and focus on customer service.

 

“Our show floor labor union partners are growing more efficient and doing a better job of meeting the needs of our customers,” said John McNichol, President and CEO of the Pennsylvania Convention Center Authority. “The new Customer Satisfaction Agreement and our union partners’ focus on delivering a great customer experience are having real, quantifiable results.  Streamlined work jurisdictions, expanded exhibitor rights, and the establishment of a core labor workforce within each union – workers who have experience in setting up conventions and have undergone hospitality training -- are making the Center more efficient and a better place to do business.”

 

This is the first time the Philadelphia Auto Show has returned to the building since the new Customer Satisfaction Agreement was signed in May 2014.  McNichol noted that comparing costs and man hours between the various conventions and events at the Center is challenging because each show is unique in terms of their labor needs, size, and exhibitors.  However, the Center worked closely with the Philadelphia Auto Show to ensure the year over year figures represented an accurate comparison of comparable data.

 

Data from the Philadelphia Auto Show shows a reduction of more than 5,390 labor man hours on the show floor.  That decline, which includes savings associated with the elimination of non-working steward and non-working foreman positions, resulted in reduced labor costs of more than 20 percent for the Philadelphia Auto Show.  Areas that saw significant reductions include a more than 25 percent decrease in labor costs to companies that install and dismantle booths (referred to in the industry as I & D companies), a 28 percent decrease in the costs of carpet installation, and a more than 29 percent reduction in Magazine Company’s (DUB) related labor costs.   

 

“Customer feedback from the numerous events we have hosted since the new agreement was put in place has been overwhelmingly positive,” said Lorenz Hassenstein, General Manager for SMG at the Center.  “We have seen a complete culture change on the show floor with the unions who meet the labor needs of our customers focused on service and hospitality.  We have not missed a single labor call since May and it has consistently taken fewer hours by fewer workers to accomplish the same scope of work compared to prior years.  The sense of comradery among the unions makes it a better place for their members to work and results in a much improved experience for customers and exhibitors.  The turnaround has been remarkable.”

 

The Board of Directors of the Pennsylvania Convention Center Authority has implemented a number of significant changes at the Center over the course of the past two years as part of a comprehensive strategy to address customer feedback and make the Center more competitive in the international meeting industry.

 

In December 2013, the Board awarded a contract to SMG, an internationally recognized facility manager, to oversee the day-to-day operations of the Center.  SMG implemented a wide range of industry best practices to streamline processes and make it easier for customers to do business with the Center.  In May 2014, four unions signed a new Customer Satisfaction Agreement that included modernized work rules and expanded exhibitor rights.

 

Under that agreement, exhibitors at the Center now have the freedom to set up and tear down their own booths up to 600 square feet in size, unload their personal vehicles using their own equipment, use step ladders, use certain battery powered tools, hang signage, lay floor coverings, and install and remove non-rented AV equipment.

 

About the Pennsylvania Convention Center

 

The Pennsylvania Convention Center is located in Philadelphia, the “cradle of liberty” and the birthplace of the United States. Located in Center City, the Convention Center is situated at the center of the city’s many cultural offerings and world-class dining and entertainment scene. In December 2013, SMG, the nation’s leader in public facility management, assumed responsibility for managing the Convention Center. A $787 million renovation and expansion of the Center, which received a Gold-level LEED certification from the U.S. Green Building Council, was completed in 2011, increasing its size by 62 percent. The Center is now the 14th largest facility in the nation and features the largest exhibit space and ballroom in the Northeast. The newly renovated Center has won numerous awards and recognition, including a designation as the Best Government/Public Building of 2011 by the Engineering News Record of New York. For more information, visit www.paconvention.com.

 

Contact:

 

Pete Peterson                                                              Deirdre Childress Hopkins

Pennsylvania Convention Center Authority               Pennsylvania Convention Center/SMG

Mobile: 215-990-8928                                                215-418-4754

This email address is being protected from spambots. You need JavaScript enabled to view it.                                         This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

ATLANTIC CITY CONVENTION CENTER TO WELCOME MORE THAN 24,000 BEER ENTHUSIASTS THIS WEEKEND AT THE ATLANTIC CITY BEER AND MUSIC FESTIVAL

 

EVENT WILL GENERATE MORE THAN 730 ROOM NIGHTS AND MORE THAN $2.6 MILLION IN DELEGATE SPENDING FOR ATLANTIC CITY

 

ATLANTIC CITY, NJ (Thursday, March 19, 2015) The Atlantic City Convention Center will be bustling with more than 24,000 beer enthusiasts at the facility for the Atlantic City Beer and Music Festival, which will take place over the weekend.

 

Local Atlantic City businesses are expected to greatly benefit from the Atlantic City Beer and Music Festival activity at the Convention Center over the weekend. The estimated delegate spending is expected to reach more than $2 million. In addition, more than 730 hotel rooms have been contracted by Convention Center visitors throughout the week.

 

Three sessions will take place at the Atlantic City Convention Center starting with the first session on Friday, March 20 and two sessions on Saturday, March 21. The festival is the perfect time for brewers to show-off the craft beers they have created and a great opportunity for attendees to interact and learn about new beers.

 

“The Celebration of the Suds” is celebrating a decade of beer, which will be the most unique beer event in the country. Attendees will see over 1,000 different beers from 150 breweries, the biggest music acts to date, interactive touch points such as life size beer pong, state-of-the-art March Madness viewing area and culinary offerings from the favorite Atlantic City food and beverage joints.

 

For tickets and more event information, visit http://www.acbeerfest.com/.

 

About Meet AC

Meet AC, Inc. was officially formed as a 501(c) (6) organization on June 23, 2014. Prior to its formation, the Meetings and Convention sales and marketing group was operating under the Casino Reinvestment Development Authority (CRDA). Meet AC, a tourism economic development agency, will focus on three primary objectives: sales, marketing and services.

 

For complete Atlantic City tourism and convention information, visit www.meetinac.com. Follow us on Facebook at www.facebook.com/MeetAtlanticCity and Twitter at @Meet_AC.

 

Global Spectrum (global-spectrum.com) manages more than 125 other public assembly facilities around the world. Nearly 24-million people attended more than 15,000 events in Global Spectrum venues last year. Based in Philadelphia, PA, Global Spectrum is part of Comcast-Spectacor, one of the world’s largest sports and entertainment companies. Comcast-Spectacor, which operates in 48 of the 50 United States, also owns the Philadelphia Flyers of the National Hockey League, Ovations Food Services, a food and beverage services provider, Paciolan, the leading provider of venue establishment ticketing, fundraising and marketing technology solutions, Front Row Marketing Services, a commercial rights sales company, and Flyers Skate Zone, a series of community ice skating rinks.

 

About the Casino Reinvestment Development Authority (CRDA) www.njcrda.com The only agency of its kind nationwide, the CRDA has used Atlantic City casino reinvestments as a catalyst for meaningful, positive improvement in the lives of New Jersey residents, investing nearly $2 billion in more than 400 projects statewide since 1984. Under the 2011 Tourism District Act, CRDA’s mission evolved from statewide projects to becoming the state’s key economic development agency for Atlantic City. CRDA responsibilities expanded to include land use regulation, clean and safe initiatives, tourism marketing, ownership and oversight of the Atlantic City Convention Center and Boardwalk Hall, and partnership with the Atlantic City Alliance to brand and market Atlantic City. The former ACCVA, now a division of CRDA, is the first destination marketing organization in New Jersey to achieve prestigious Destination Marketing Accreditation by the Destination Marketing Association International.

 

# # #

Contact:

 

For show related inquiries:

Jessica Merrill

609-449-7147

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

For building related inquires:

Elizabeth Marmo

609-348-7022

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

ATLANTIC CITY CONVENTION CENTER TO WELCOME MORE THAN 13,000 BUSINESS PROFESSIONALS AND PRODUCT BUYERS OVER THREE EVENTS THIS WEEK

 

EVENTS WILL GENERATE MORE THAN 5,500 ROOM NIGHTS AND MORE THAN $9 MILLION IN DELEGATE SPENDING FOR ATLANTIC CITY

 

ATLANTIC CITY, NJ (Monday, March 9, 2015) From mortgage bankers to promotional product buyers, the week of March 9 will be a busy one at the Atlantic City Convention Center. The facility will welcome more than 13,000 attendees over the course of three events in the next five days.

 

Included among this week’s events is the 2015 Annual Regional Conference, Mortgage Bankers Association of New Jersey, which will take place on March 9 through March 12 and will host more than 1,500 attendees.

 

In addition, two distinctive tradeshows that the convention center will host this week are the 2015 Imprinted Sportswear Show (ISS) and 2015 EXPO EAST (PPAI), which for the first time ever will be co-locating their two show floors together and will bring a collective audience of 12,000 qualified promotional product buyers to the show. The combined tradeshow will be held on March 12 through March 15.

 

The activity from this week’s events is expected to significantly boost revenue for Atlantic City’s local businesses. The estimated economic impact is expected to be more than $9 million and the number of hotel rooms that the convention center visitors will be occupying is approximately 5,838.

 

About Meet AC

Meet AC, Inc. was officially formed as a 501(c) (6) organization on June 23, 2014. Prior to its formation, the Meetings and Convention sales and marketing group was operating under the Casino Reinvestment Development Authority (CRDA). Meet AC, a tourism economic development agency, will focus on three primary objectives: sales, marketing and services.

For complete Atlantic City tourism and convention information, visit www.meetinac.com. Follow us on Facebook at www.facebook.com/MeetAtlanticCity and Twitter at @Meet_AC.

 

Global Spectrum (global-spectrum.com) manages more than 125 other public assembly facilities around the world. Nearly 24-million people attended more than 15,000 events in Global Spectrum venues last year. Based in Philadelphia, PA, Global Spectrum is part of Comcast-Spectacor, one of the world’s largest sports and entertainment companies. Comcast-Spectacor, which operates in 48 of the 50 United States, also owns the Philadelphia Flyers of the National Hockey League, Ovations Food Services, a food and beverage services provider, Paciolan, the leading provider of venue establishment ticketing, fundraising and marketing technology solutions, Front Row Marketing Services, a commercial rights sales company, and Flyers Skate Zone, a series of community ice skating rinks.

 

About the Casino Reinvestment Development Authority (CRDA) www.njcrda.com The only agency of its kind nationwide, the CRDA has used Atlantic City casino reinvestments as a catalyst for meaningful, positive improvement in the lives of New Jersey residents, investing nearly $2 billion in more than 400 projects statewide since 1984. Under the 2011 Tourism District Act, CRDA’s mission evolved from statewide projects to becoming the state’s key economic development agency for Atlantic City. CRDA responsibilities expanded to include land use regulation, clean and safe initiatives, tourism marketing, ownership and oversight of the Atlantic City Convention Center and Boardwalk Hall, and partnership with the Atlantic City Alliance to brand and market Atlantic City. The former ACCVA, now a division of CRDA, is the first destination marketing organization in New Jersey to achieve prestigious Destination Marketing Accreditation by the Destination Marketing Association International.

 

# # #

Contact:

For show related inquiries:

Jessica Merrill

609-449-7147

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

For building related inquires:

Elizabeth Marmo

609-348-7022

This email address is being protected from spambots. You need JavaScript enabled to view it.